Gazoop Blog

When your taxi dispatch system is working well, it enables your business to function as it should. What happens, however, if a callout or a malfunction with the equipment means your call handlers are unable to take a call? Losing business because of unforeseen circumstances may seem like something that's completely out of your control, but if you used a virtual call centre to handle calls when your staff are not able to, you can rest assured that all your incoming calls will be answered 24 hours a day, 7 days a week, regardless of any problems you may be having.

The taxi industry is moving with the times and bringing technology on board to help improve every aspect of its service. One of the best ways for your business to succeed is to implement an all in one dispatch system.

You could be forgiven for thinking the taxi business is all doom and gloom these days. Uber is getting lots of press coverage, and even though much of it is negative, it can feel omnipresent. But here at Gazoop, we want to even the playing field, so here's our guide to placing your business where so many people look for information these days: online.

In the cut throat business of taxi services - with consumers watching their pennies and a health craze for walking -how on earth can you keep your business on the road to profit?

Here at Gazoop, we understand that modern taxi services are complex businesses that need a lot of data and online functionality to succeed. That's why our dispatch software includes a wide range of features designed to help you manage your business and recruit customers more effectively. One of our most deceptively important features is customer management.

In today's world, technology is advancing quickly across every profession - and the taxi industry is no exception. One of the latest innovations for those seeking taxi dispatch solutions is the cloud-based dispatch system. The lightning-fast speeds provided by networks of servers around the globe mean you can save time and focus on what's important - collecting passengers and taking them to their destinations.

The on-demand food delivery world has been growing at a rapid pace over the last few years, and Gazoop are proud to announce they have now integrated with GloriaFood, giving taxi fleets the opportunity to offer their services to restaurants in order to keep up with delivery demands.

Gazoop is not a taxi service per say, but we work alongside thousands of them, and we certainly know how to provide excellent customer service. We’ve compiled 6 important customer service tips that taxi drivers can use to provide excellent customer service to passengers, each and every time. When you put these customer service tips in action, your passengers will never take the bus again!

Here's a bit of alarming news for anyone who owns a taxi that takes credit cards (in other words, anyone with a taxi): fraud is on the rise, and a new American law says that your company can now be held accountable for someone else's credit card fraud. That's right - if any passenger commits credit card fraud by way of a taxi that takes credit cards, then it means your business could be the one paying for their crimes. Gazoop wants to avoid this happening to you, so here is the best way to avoid accidentally getting wrapped up in credit card fraud.