What does the online marker actually mean?

The online marker is a reference to show that we received GPS location information in the last 5 minutes, and does not influence anything else in the system.

As Gazoop works using a combination of Socket Servers and Push Notifications, the only status that is important is the status to the left hand side of the tick and cross. A driver who is "Available" or "Busy" with second job support enabled, whether they have a tick or cross next to online, will still recieve jobs either in their application or as a push notification if their app is sleeping.

Please be aware that if a phone is put in your pocket and put to sleep mode you will still receive jobs as a push notifcation, however if you do not respond to the push notification within 60 seconds we will mark you as "NoAnswer" which will require you to login to your app and change back to "Available". We will send a second push notification to let you know that you are in "NoAnswer" status.

If you wish for drivers to remain "Available" and persistently receive GPS data, you must disable your phone from sleeping, this can be done by two ways.

Keep Gazoop running at the front, as code has been implemented to ensure the phone stays on whilst using our app.

Adjust your Settings to ensure your sleep timeout is none or very high.

In the event GPS information hasn't been sent in the last 5 minutes but the driver is still "Available" the last known location is used when utilizing automatic dispatch.