Updated on 18th May 2020 by Gazoop.com

I want to provide extra important information about my fleet to call handlers, how?

There are three ways to provide additional important information.

  1. Localisation Rules You can have popups appear for certain conditions, such as a specific customer, location, time, vehicle, etc.
  2. Answering Settings You have a free-for-all textbox which appears on the first screen when an agent takes your calls, you can include a lot of information here but be aware that the agents have limited time reading this so keep it brief.
  3. Message Agents if there is a specific agent you want to update with information, you have the option to message agents directly via the Gazoop Platform. Please be aware that messages are moderated.