Why does my dispatcher status remain as Away even when changing to Available?

The top status bar is related to your use of our call center technology and VoIP accounts, if you wish to take calls for your fleet using our telephone services you can setup a VoIP account on your PC with a headset and callers information will auto-populate. Until you have a VoIP account setup your status will always remain as Away, it doesn't influence anything else but your accounts ability to accept phone calls.

If you have already set-up your VoIP account and wanting to take calls you need to ensure you go in to "Settings" and select your correct VoIP account you are using, then you can change your status to Available.