Tutorial - How to use the Dispatcher Screen?

The first step is to open the Gazoop Control Panel and click Bookings

Click Dispatch

Here are a list of active and upcoming bookings, you can see the status of these bookings and manage the jobs directly from this page. First, click the booking number #1487061

In this example, we want to view more details about the job, so click View Job

Here it will bring you to the job management screen for the job selected, to return back to dispatch, just click Dispatch on the left.

Click #1487061 again

Click Modify Job

This will allow you to make adjustments to the booking, once you have completed the adjustments, click Dispatch

Click #1487061

If you wanted to cancel the job click Cancel Job

To complete the cancellation you would click Cancel Job, and the job will then vanish from your dispatch screen. In this example however, click Keep Job

Click #1487061

Click Email Job

Type in an email address for the job confirmation to be sent to. This could be to the customer or to the driver.

Click Send Booking Email

Click #1487061

Click Add Note

Here you can add notes to the job, an alert will show on the drivers device when you add a note to a job in progress. Click the field Job note...

Type in an example Job note...

Click Add Note

Click Note Added

You can also manage the assigned driver from the dispatch screen too. Click Jacke Jones

Here you can allocate jobs via the three methods we offer, as well as unallocate the job to return it back to the global queue. In this example, click  Hidden Allocate

Click Select a driver

Click Bobby SMITH

Click OK

This job has now been allocated to the new driver and will be sent to them once the job is live.

Click Bobby Smith

Click Unallocate

Click Unallocate Driver

This job is now unallocated and will enter the global queue for any driver.

We also have a simple mode for dispatch, to toggle click Advanced Mode

Click Simple Mode

As you see the dispatch screen has changed and now looks cleaner and simpler. 

Click #1572855

You can manage the job the same way as you do in the Advanced Dispatch by clicking the Booking Number. You can also do the same with the driver name.

You can see the live status of the journey in the coloured status bar.

You can adjust how many upcoming jobs you can see in the first drop down, to edit this click Show pre-books within 72 Hours

Now change this to within 24 hours

You can also adjust how drivers details appear on your screen, click Show Drivers Full Name

Change this to Show Internal Drivers Reference

To go back to Advanced Dispatch at any time click Simple Mode

Click Advanced Mode

And how you are back to the original dispatch screen.