Why are there no GPS logs for my booking and why do I sometimes not see the driver on the live map update?

Some devices and mobile networks may even suspend a data stream after some time, for example, iOS has been known to stop sending location data after a period of time if the application is not at the forefront (back grounding or the device is put to sleep mode).

We recommend to always ensure you get GPS data you adopt the following policies:

1. When on a job, ensure the application is docked in your car, on charge, and the Gazoop Driver Applications remains open throughout the job session.

2. Ensure both Wifi and Mobile Data is enabled, without these GPS location data maybe inaccurate and/or data may not be transmitted back to the server.

3. You can check if the driver is logging in and out repeatedly than keeping the app open by going to Driver > Logs and seeking the period you are searching logs for.

4. If conducting a long trip, it is a good idea to use a separate navigation equipment to your Gazoop Driver Application due to some manufacturer limitations on tracking abilities on back grounding applications.

There are also android devices which have additional settings to save battery life, a guide to tweak these settings can be found here: https://dontkillmyapp.com/?app=Gazoop

If you find that it works fine for some drivers and not others, this is likely a user or device issue and further guidance can be found here. However, if the logging issue effects all users of different device types, please do reach out to Gazoop Support who can escalate this matter for you.