What do the bug report statuses mean?

Customers can log issues, however, they will not receive a personalised reply, instead, they will see a list of reported bugs and a status which are as follows:

Pending Review - We have not yet seen this bug report.

Investigating - We're investigation the bug report.

On Hold - We're aware of the issue and this bug report is on hold.

Already Reported - We've already received a similar bug report.

Invalid - This means the bug is likely a user-configuration issue or a localisation issue and not a global bug, they should log a tech support ticket instead for guidance.

Unable To Repeat - This means that we could not repeat the bug reported, this is generally due to insufficient information supplied (lack of ID numbers, step by step guide, etc).

Resolved - This means the bug has been fixed.